Hey Gavi

Terms of Service

Version 1.0 · Effective 27 April 2026

§ 1. Introduction

  1. These Terms of Service (the “Terms”) govern the provision of electronic services by DATABEE Sp. z o.o., a Polish limited liability company with its registered office at Plac Bankowy 2, 00-095 Warsaw, Poland, registered in the National Court Register under KRS 0000895147, NIP 5252858624, REGON 388709924 (the “Provider”), through the HEYGAVI application available at https://heygavi.com and via the Telegram bot (@gaviai_bot).
  2. The Terms are made available free of charge at https://heygavi.com/terms in a manner that allows them to be downloaded, saved, and printed.
  3. Definitions used in the Terms:
    • Application / HEYGAVI — the HEYGAVI service in its web interface and Telegram bot integration;
    • User — a natural person using the Application;
    • Account— an individual collection of User's data within the Application together with authenticated access to its functionalities;
    • Consumer — a User who is a consumer within the meaning of Article 221 of the Polish Civil Code;
    • Beta — the testing phase of the Application conducted with a limited number of Users, described in § 5;
    • GDPR — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

§ 2. Scope of services

  1. HEYGAVI is a nutrition-tracking application that uses artificial intelligence (Large Language Models) to analyse meals and generate personalised dietary suggestions.
  2. The Application enables, in particular:
    • logging meals via text, photos, voice messages, or barcodes;
    • automated analysis of macronutrients (protein, fat, carbohydrates, calories) and micronutrients (vitamins, minerals);
    • generation of daily and weekly AI summaries;
    • meal planning and shopping lists;
    • weight and progress tracking against defined goals;
    • integration with the Telegram messenger.
  3. Medical disclaimer. HEYGAVI is not a medical device or diagnostic tool and does not replace the advice of a physician, clinical dietitian, or other qualified healthcare professional. Suggestions generated by AI models are based on general nutritional principles and must not be treated as a medical diagnosis or treatment plan. In case of any doubt regarding health conditions, allergies, chronic disease, medication, or diet in clinical states — the User must consult an appropriate healthcare specialist. In an emergency the User must contact local emergency services immediately (112 in the EU, 911 in the US, or the local equivalent).

§ 3. Technical requirements

  1. Use of the Application requires:
    • active access to the Internet;
    • a current web browser with JavaScript support (Chrome, Safari, Firefox, Edge in versions still supported by their vendors);
    • an active email account;
    • optionally — a Telegram account for the bot integration.
  2. Some functionalities (meal photos, voice messages) may require access to the camera or microphone of the User's device. That access is controlled by the User's operating system and browser settings.

§ 4. Registration and account

  1. Account creation is performed by providing an email address and authorising via a one-time 6-digit verification code sent to that address.
  2. Account creation requires acceptance of these Terms and the Privacy Policy. Acceptance is recorded together with a timestamp in the Application's database.
  3. Each User may hold one active Account.
  4. The User undertakes to:
    • provide truthful data;
    • keep the verification code and access to the email mailbox bound to the Account confidential;
    • promptly inform the Provider of any unauthorised access to the Account or any security breach.

§ 5. Beta phase

  1. The Application is currently in beta testing.
  2. Use of the Application during the beta phase is free of charge. During the beta phase all queries to external AI model providers are routed through the Provider's system API key.
  3. During the beta phase the Provider:
    • does not guarantee continuous availability of the Application;
    • does not guarantee complete functionality;
    • may make changes without prior notice;
    • may suspend or terminate the beta at any time.
  4. After the beta phase ends, the Application may introduce paid plans. Any introduction of fees will be preceded by at least 30 days’ advance notice. Existing Users will not be charged automatically.

§ 6. AI processing

  1. The Application relies on Large Language Models (LLMs) provided by external suppliers: OpenAI, Inc. (USA), Anthropic, PBC (USA), Google LLC (USA), and MiniMax, Ltd. (China — when selected by the User).
  2. AI suggestions are generative — they may contain errors, inaccuracies, or sub-optimal advice. The User uses them at their own risk.
  3. The Provider is not responsible for:
    • interruptions or limitations of access to external LLM APIs;
    • the quality of suggestions generated by the AI models;
    • changes to or withdrawal of models by their providers;
    • AI providers' privacy practices beyond the framework of data processing agreements (copies available on request).

§ 7. User rights and obligations

  1. The User undertakes to:
    • use the Application in compliance with the Terms and applicable law;
    • not interfere with the operation of the Application — in particular not attempt to circumvent technical limits, run DDoS attacks, or exploit security vulnerabilities;
    • not share Account access with third parties;
    • not submit unlawful, offensive, third-party-rights-infringing, violent, or otherwise socially objectionable content.
  2. The User has the right to:
    • delete the Account at any time (Settings → Account → Delete account);
    • request access to, rectification, restriction, or portability of their data (see Privacy Policy);
    • file a complaint as set out in § 9;
    • contact the Provider at team@heygavi.com.

§ 8. Provider rights and obligations

  1. The Provider undertakes to:
    • operate the Application with due care;
    • protect Users' personal data in accordance with GDPR and the Privacy Policy;
    • respond to User enquiries within 14 working days.
  2. The Provider may:
    • suspend or remove a User's Account in case of gross breach of the Terms, after a prior request to cease the breach (except where there is an imminent threat to the security of the Application or other Users);
    • introduce changes to the Application for product development;
    • suspend operation of the Application for maintenance with minimal disruption.
  3. The Provider is not liable for:
    • damages caused by improper use of the Application contrary to the Terms;
    • health damages caused by improper application of AI suggestions without consultation with a medical professional;
    • operations of external suppliers (OpenAI, Anthropic, Google, Telegram, Vercel, Supabase, Upstash) and any resulting disruptions.

§ 9. Complaints

  1. Complaints about the Application can be submitted:
    • by email to team@heygavi.com;
    • in writing to the Provider's registered office: DATABEE Sp. z o.o., Plac Bankowy 2, 00-095 Warsaw, Poland.
  2. A complaint should include:
    • contact details of the User (email or address);
    • a description of the matter being complained about;
    • the User's request.
  3. The Provider will consider the complaint within 14 working days of receipt and respond via the User's preferred contact channel.

§ 10. Right of withdrawal (Consumers)

  1. A User who is a Consumer has the right to withdraw from the contract for the provision of electronic services within 14 days of its conclusion (Account creation), without giving a reason.
  2. To withdraw, a Consumer may:
    • delete their Account in the Application settings (Settings → Account → Delete account); or
    • send a withdrawal statement to team@heygavi.com.
  3. During the current beta phase the service is provided free of charge, so withdrawal does not entail any financial settlements.

§ 11. Personal data

The principles of processing Users' personal data are set out in the Privacy Policy available at https://heygavi.com/privacy.

§ 12. Intellectual property

  1. All rights to the Application, its design, source code, marketing materials, and trademarks belong to the Provider.
  2. Content generated by the User (meal logs, photos, voice messages, health context) remains the property of the User. The User grants the Provider a non-exclusive, royalty-free licence to process such content solely for the purpose of providing the service and only to the extent necessary for that purpose.

§ 13. Changes to the Terms

  1. The Provider reserves the right to amend the Terms.
  2. Users will be notified of any change at least 7 days in advance through:
    • an email to the address bound to the Account; or
    • an in-Application notification requiring acknowledgement.
  3. Continued use of the Application after the changes take effect constitutes acceptance. A User who disagrees may delete the Account at any time without cost.

§ 14. Governing law and jurisdiction

  1. These Terms are governed by Polish law, in particular:
    • the Civil Code of 23 April 1964;
    • the Act on Provision of Services by Electronic Means of 18 July 2002;
    • the Consumer Rights Act of 30 May 2014;
    • GDPR (EU Regulation 2016/679).
  2. The court having jurisdiction over disputes arising from the Terms is the court competent for the registered office of the Provider, located in Warsaw, Poland. Consumers retain the right to use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
  3. Non-derogable consumer rights.Polish Consumers retain all rights granted to them by Polish consumer-protection law, including the right to bring proceedings in the Consumer's place of habitual residence, regardless of anything in these Terms. Consumers from other EU/EEA member states retain the analogous rights granted to them by the mandatory consumer-protection law of their state of residence.
  4. These Terms enter into force on 27 April 2026.